I. Return Policy
1、Should the Buyer require an independent vehicle inspection after payment, negotiate with Guazi Platform. Latest inspection deadline: 3 working days from the vehicle’s arrival at the departure port warehouse.
2、Failure to raise objections to the vehicle within 3 working days of its arrival at the departure port warehouse will be deemed default acceptance of vehicle quality. No subsequent quality-related objections or claims against the Platform will be entertained.
3、For quality objections raised within 3 working days of the vehicle’s arrival at the departure port warehouse: follow the procedures below; shipment of the vehicle will be suspended during this period:
3.1 Application: Submit via globalguazi@guazi.com, attaching a complete inspection report (with qualification), videos and photos of issues. Incomplete materials are invalid.
3.2 Review: A mutually agreed third party will re-inspect to confirm undisclosed major defects (e.g. engine/transmission failure, body structure repair) or significant inconsistencies with contracted configuration/mileage.
3.3 Handling: The Platform will assist with vehicle replacement or return. Incurred port storage and loading/unloading fees shall be borne by the liable party.
4、Once goods are released by Chinese Customs, no return or exchange is permitted.
5、In case of vehicle losses due to international transportation issues, Guazi Platform will assist the Buyer in claiming against the international carrier.
II. Seller Exemption Clauses
1、Guazi Platform reserves the right to refuse return if the vehicle is customs-cleared, registered, modified, or has been used by the Buyer for over 30 days.
2、For vehicle damage caused by the Buyer’s delayed pickup, customs clearance errors or force majeure: the Platform will only assist with coordination and assumes no return liability.
III. Refund Policy
1、$300 Deposit Refund Policy
1.1、Deposit Purpose: Buyer pays $300 to reserve the vehicle; Guazi initiates export procedures (inspection, verification, license application, etc.).
1.2、Refundable: If an order is canceled for reasons not attributable to the buyer, it will not be considered a breach of contract, and a refund may be issued. Refund requests will be processed within 48 hours. Once approved, the funds will be returned to your bank account (original payment method) within 7–15 days.
1.3、Non-refundable:
1) The buyer cancels the order
2) For Guazi self-operated vehicles and dealer vehicles, if 30% of the vehicle price is not paid within 7 days, a $300 deposit will be deducted.
3) For private direct-sale vehicles, if the 30% deposit is not received within 10 days after paying the $300 fee, a $300 deposit will be deducted.
2、Default Deduction Rules
Vehicle return due to buyer’s fault: If the buyer applies to cancel the vehicle purchase contract for reasons solely attributable to the buyer, the platform has the right to deduct an appropriate amount from the buyer’s paid purchase price based on the actual performance circumstances. In special circumstances, the platform may deduct the entire amount paid.
